Medical Billing FAQs

Upon becoming our client, charges are based on a contingency fee structure. For full-service billing, fees range from 5% to 10%, influenced by factors such as medical specialty, payer mix, and practice revenue. Larger specialty groups may qualify for lower fees. Back-end billing fees vary from 3% to 10%, tailored to billing type and volume. We analyze your practice's unique needs and provide a detailed, customized quote in writing, ensuring transparency and alignment with your specific requirements.

Our success is evident in boosting revenues for many clients by 50% to 70%. This encompasses the costs of our service, direct savings from reduced expenses tied to previous billing methods (including salaries and telephone charges), and heightened net cash deposits monthly. Additionally, we meticulously review and submit monthly provider reports. Offering a variety of customized reports, Doctor's Billing & Collection, Inc. ensures transparency and efficiency for our clients.

Absolutely. We rigorously uphold full compliance with all HIPAA standards and requirements in our operations.

Doctor's Billing & Collection, Inc. ensures payments are directly sent to your practice or a specified lockbox. Unlike some billing companies, we never request checks to be sent to us. Simply provide an EOB copy for accurate account crediting—ensuring a secure and transparent financial process.

Doctor's Billing & Collection, Inc. serves practices of all sizes nationwide, including large hospital-based groups and solo practices. Our team of experienced medical billing professionals ensures personalized customer support and service tailored to meet the demands of your practice, regardless of its size.

At Doctor's Billing & Collection, Inc., we take pride in delivering exceptional service to all our clients. Our dedicated account managers provide personalized service tailored to your unique requirements. Your assigned account executive oversees various aspects of your medical billing process, including claim submission, charge entry, patient statement mailing, billing follow-up, and patient assistance. Serving as a liaison between your practice and Doctor's Billing & Collection, Inc., your dedicated representative ensures seamless communication and support.

To streamline the process efficiently, Doctor's Billing & Collection, Inc. will craft a tailored "superbill" for your practice or collaborate with your existing one. Within 30 seconds, you can effortlessly furnish the required information for accurate claims submission. For patients with updated demographic or insurance details, or for new patients, a copy of their insurance cards and registration sheet suffices. Trust us to expedite your billing process with precision and ease.

Patients can call our toll-free number, conveniently printed on all statements. A dedicated account manager is assigned to address all billing-related questions, ensuring prompt and personalized assistance for patients seeking clarification.

A crucial facet of accounts receivable follow-up is ensuring physicians receive payments aligned with Managed Care plans' contracted rates. Consistent underpayment or discrepancies can significantly impact revenues and patient balances.

Doctor's Billing & Collection, Inc. adopts a proactive approach by including copies of contracts and associated fee schedules in our account setup documentation. We diligently update our system profiles for each contract. When payments are posted, we meticulously track expected reimbursements and initiate appeals for any denials or underpayments. Our team contacts your Managed Care representative directly to address discrepancies.

We prioritize communication, promptly informing you of any issues and detailing our resolution efforts. Doctor's Billing & Collection, Inc. is committed to safeguarding your financial interests by diligently managing Managed Care contracts and ensuring accurate reimbursements.

Doctor's Billing and Collection, Inc. employs a range of reports to communicate account statuses, including a standard monthly closing report detailing productivity metrics such as charges, insurance payments, patient payments, and aged receivables. Additionally, practice-specific reports, available upon request, empower you to make informed business decisions. Our reporting system ensures transparency and facilitates your understanding of the financial health of your practice.

No, Doctor's Billing & Collection, Inc. is not a collection agency. Our success is rooted in precise medical billing and meticulous follow-up. We diligently pursue unpaid insurance claims until they are settled. Patients with outstanding balances receive three consecutive statements, followed by a robust 10-day notification letter if there is no response. Subsequently, you have the discretion to determine the course of action, such as engaging an external collection agent or categorizing the account as bad debt. We prioritize ethical and strategic approaches to account resolution, differentiating ourselves from traditional collection agencies.

Doctor's Billing & Collection, Inc. employs a systematic approach, issuing consecutive billing statements to patients on payment plans until the account exhibits adequate activity, ensuring a comprehensive and patient-centric resolution process.